- Products are eligible for return only if they are damaged, defective, or incorrect at the time of delivery.
- Returns must be requested within 48 hours of receiving the order.
- An unboxing video is required as proof for any damaged or missing items.
Refund and Returns Policy
Return Eligibility
Non-Returnable Items
- Certain items cannot be returned due to hygiene or safety reasons.
- Used, damaged, or altered products will not be accepted.
- Custom-made or personalized items are also not eligible for return.
Return Process
- To request a return, contact our support team within the allowed time frame.
- Provide your order number, issue details, and unboxing proof.
- Once approved, we will schedule a pickup or ask you to ship the item back.
Refund Approval
- Refunds are approved only after verifying the returned product.
- Refunds will be issued to the original payment method.
- The refund process may take 5–7 business days depending on your bank.
Replacement Policy
- If the product is still in stock, we can arrange a replacement.
- Replacements will be shipped after the returned item is inspected.
- If the item is out of stock, we will issue a refund instead.
Wrong or Missing Items
- If you receive the wrong product or any item is missing, inform us within 48 hours.
- An unboxing video is mandatory to validate the issue.
- Once verified, we will arrange a replacement or refund.
Order Cancellation
- Orders can be cancelled only before they are shipped.
- Once shipped, the order cannot be cancelled and must follow the return process.
- Refunds for cancelled orders will be processed within the standard timeframe.
Return Shipping Costs
- If the issue is from our side (damaged, wrong, missing items), return shipping is free.
- If the customer changes their mind or orders the wrong product, return shipping charges may apply.
- Shipping charges paid during purchase are non-refundable.
Limitation of Liability
- We are not liable for courier delays or losses after delivery.
- We are not responsible for injuries caused by misuse of sports equipment.
- Use of this website is at your own risk.
Changes to Terms
- We may update these Terms at any time.
- Changes become effective immediately when posted on this page.
Contact Us
Phone: + (2) 123 -456 -789
Email: info@avsquaretechnology.com
Address:12&13, 2nd Floor, No.52, TVS Ave, Radial Nagar, Anna Nagar West Extension, Chennai, Tamil Nadu 600101